1. Poor service We have received your complaint regarding poor service at ABC store yesterday. Kindly accept this letter as an apology from our entire staff. We are extremely regretful for your bad experience. The salesgirl you complained about is a trainee. This is the reason why she failed to offer you the high standard of service our customers usually receive at our store. We sincerely apologize on her behalf and would like to offer our special discount coupons to make it up to you. We look forward to your…
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