A complaint letter for not receiving a parcel is a letter written by a client organization or a customer and addressed to the organization from which the customer has made the purchase. In this letter, the customer informs the organization that the parcel has not been received and lodges a complaint. In addition, the customer seeks a resolution or immediate delivery and states the probable consequences if the organization does not resolve the issue.
When a client organization makes a purchase, the selling organization provides a delivery date so that the former can plan its business functions accordingly. A late or undelivered parcel may disrupt the client’s business, leading to losses. Therefore, when a client organization does not receive a parcel, it would complain by writing a complaint letter.
The information included in such letters is dependent on many factors, such as:
- The contractual terms and delivery date.
- The time lapse between the promised delivery date and the current date.
- The severity of the consequences of the delay on the client’s business.
- The client would take action due to the issues he had to face, etc.
However, generally, the following details are included in the complaint letter for not receiving the parcel:
- Details of the organization.
- Details of the client.
- The issue of the undelivered parcel.
- Its effects on the client.
- Warning.
- Give an ultimatum and state the last delivery date.
- State consequences in the case of no resolution.
- Seek cooperation.
This letter is a complaint as well as a warning letter. The customer informs the organization of the actions, which may include legal ones, it might take if the organization does not address the issue of the undelivered parcels. Usually, after receiving this letter, the organization investigates the case and provides a solution with an apology.
Sample Complaint Letter for Parcel Not Received
Dear Ms. Martha,
I am writing this letter to lodge my complaint against your company, ABC Limited’s unfulfilled promise of delivery of the parcel on 5th August 20XX.
Per our contract, you were supposed to send us the parcel on the specified date. Although you updated us on the delivery status when you made the dispatch, we did not receive the parcel till 8th August 20XX. This has halted our production process, as the parcel had a new part that needed repair to our machinery. As a result, product deliveries to our customers have been delayed. We have also lost a few contracts due to insufficient capacity because of the pending production of our old projects.
We are highly disappointed in your company. We believe you will understand the adverse consequences of delays on our production and business. However, nobody has taken any action, even after we tried to contact your delivery department on the phone. We are attaching the call record with this letter. This has forced us to file this written complaint, which might also affect our future relationship with your company.
We expect you to arrange the delivery of our parcel as soon as possible. We will wait until 11 August 20XX for the parcel and your explanation for the irresponsible behavior. After that, we will be forced to take some legal action.
We hope you will resolve our complaint soon.
Thank you.
Regards,
John Wilson.
